Understanding Generative AI Use in the social services sector

In June 2026, Te Pai Ora SSPA surveyed social services sector kaimahi and leaders on how they are currently using, or not using, generative AI (genAI) tools. We received a significant number of responses, over 300, representing frontline and back-office kaimahi, managers, senior leaders and those in governance positions across a range of different social service organisations.

In this summary report we outline our key findings and a few of the diverse range of perspectives, experiences and opinions expressed by respondents.